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Front of House (FOH)

A Front of House (FOH) Manager is responsible for overseeing all customer-facing operations in a hospitality venue such as a restaurant, hotel, or event space. Their main goal is to ensure guests have a smooth, enjoyable experience from the moment they arrive until they leave. Key Responsibilities of a Front of House Manager 1. Guest Experience Greeting and interacting with guests to ensure satisfaction Handling reservations, seating, and waitlists Resolving customer complaints or concerns promptly and professionally 2. Staff Supervision Hiring, training, and managing front-of-house staff (hosts, servers, bartenders, etc.) Creating staff schedules and ensuring adequate coverage Monitoring staff performance and providing feedback 3. Operational Oversight Ensuring the dining area, bar, and reception are clean and well-presented Coordinating with the kitchen and back-of-house teams for smooth service Managing opening and closing procedures 4. Financial and Administrative Tasks Managing cash handling, POS systems, and daily reports Monitoring sales and service metrics Assisting with budgeting and cost control 5. Health & Safety Compliance Ensuring compliance with hygiene, health, and safety regulations Conducting regular checks and training staff on safety protocols​​

Preston (/ˈprɛstən/ ⓘ) is a city[a] on the north bank of the River Ribble in Lancashire, England. The city is the administrative centre of the county of Lancashire and the wider City of Preston local government district. Preston and its surrounding district obtained city status in 2002, becoming England's 50th city in the 50th year of Queen Elizabeth II's reign.[2] Preston had a population of 147,800 at the 2021 census, [citation needed] the City of Preston district 156,411 in 2023[3] and the Preston Built-up Area 313,322.[4] The Preston Travel To Work Area, in 2011, had a population of 420,661,[5] compared with 354,000 in the previous census. The south bank of the Ribble is part of the Preston urban area, although it forms the South Ribble borough that is administratively separate.

Preston and its surrounding area have provided evidence of ancient Roman activity, largely in the form of a Roman road that led to a camp at Walton-le-Dale. The Angles established Preston; its name is derived from the Old English meaning "priest's settlement" and in the Domesday Book is recorded as "Prestune". In the Middle Ages, Preston was a parish and township in the hundred of Amounderness and was granted a Guild Merchant charter in 1179, giving it the status of a market town. Textiles have been produced since the mid-13th century when locally produced wool was woven in people's houses. Flemish weavers who settled in the area in the 14th century helped develop the industry. In the early-18th century, Edmund Calamy described Preston as "a pretty town with an abundance of gentry in it, commonly called Proud Preston".[6] Sir Richard Arkwright, inventor of the spinning frame, was born in the town. The most rapid period of growth and development coincided with the industrialisation and expansion of textile manufacturing. Preston was a boomtown of the Industrial Revolution, becoming a densely populated engineering centre, with large industrial plants. The town's textile sector fell into terminal decline from the mid-20th century and Preston has subsequently faced similar challenges to other post-industrial northern towns, including deindustrialisation, economic deprivation and housing issues.

Preston is the seat of Lancashire County Council, houses the main campus of the University of Central Lancashire (UCLan) and is home to Preston North End, a founding member of the Football League and the first English football champions in 1889. In that season, the team also won the league and cup double and went unbeaten in the league. It took 115 years until another team went a full season unbeaten. After winning another league title the following year, the team has not won a championship since and their latest major trophy was the 1938 FA Cup.

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