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Salesforce CRM

​Salesforce's products include several customer relationship management (CRM) technologies, including: Sales Cloud,[33] Service Cloud,[34] Marketing Cloud,[35] and Commerce Cloud and Platform.[35] Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.

Main services

Salesforce's main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training courses.[36]

Salesforce Platform

Salesforce Platform[37] (formerly known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application.[38][failed verification] These third-party applications are hosted on Salesforce.com's infrastructure.[39]

Force.com applications are built using declarative tools, backed by Lightning[further explanation needed] and Apex, a proprietary Java-like programming language for Force.com,[40] as well as Visualforce, a framework[41] including an XML[42] syntax typically used to generate HTML. The Force.com platform typically receives three complete releases a year.[43] As the platform is provided as a service to its developers, every single development instance also receives all these updates.

In 2015, a new framework for building user interfaces – Lightning Components – was introduced in beta.[44] Lightning components are built using the open-source Aura Framework[45] but with support for Apex as the server-side language instead of Aura's JavaScript dependency. This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.[46]

As of 2014, the Force.com platform has 1.5 million registered developers.[47]

Lightning Base Components is the component library built on top of Lightning Web Components.[48]

AppExchange

Launched in 2005, the Salesforce AppExchange is an online application marketplace that connects customers with third-party applications and consulting services.[49][50] As of 2021, the exchange has over 5,000 apps listed.[51][52]

Trailhead

Launched in 2014, Trailhead is a free online learning platform with courses focused on Salesforce technologies.[53][54][15]

Salesforce+

In August 2021, during the COVID-19 pandemic, Salesforce launched a streaming service titled Salesforce+[b]. The service features original content produced by the company involving its clients ranging from "days in the life" of smaller business owners to interviews with large companies' CEOs. Since 2022, Salesforce has also streamed its annual Dreamforce conference on Salesforce+.[55][56]

Discontinued

Desk.com logo

Desk.com Logo

Desk.com

Desk.com is a SaaS help desk and customer support product that was acquired by Salesforce for $50 million in 2011.[57] The product focused on connecting small businesses to their customers.[57][58]

In March 2018, Salesforce announced that Desk.com would be consolidated with other services into Service Cloud Essentials.[59]

Do.com

Do.com was a cloud-based task management system for small groups and businesses, introduced in 2011 and discontinued in 2014.[60][61][62]

​Downham Market, sometimes simply referred to as Downham, is a market town and civil parish in Norfolk, England. It lies on the edge of the Fens, on the River Great Ouse, approximately 11 miles south of King's Lynn, 39 miles west of Norwich and 30 miles north of Cambridge.[2]

The civil parish has an area of 5.2 km² and in the 2011 census had a population of 9,994 in 4,637 households.[3]

Fire Station in 2006, now a heritage centre

It was an agricultural centre, developing as a market for the produce of the Fens with a bridge across the Ouse. During the Middle Ages, it was famed for its butter market and also hosted a notable horse fair. The market is now held Fridays and Saturdays.

Notable buildings in the town include its mediaeval parish church, dedicated to St Edmund, and the Victorian clock tower, constructed in 1878. The town is also known as the place where Charles I hid after the Battle of Naseby. In 2004 the town completed a regeneration project on the Market Place, moving the market to the town hall car park. The decorative town sign depicts the crown and arrows of St Edmund with horses to show the importance of the horse fairs in the town's history.

A heritage centre, Discover Downham, opened in a former fire station in 2016.[4] The town is twinned with Civray, Vienne, France.[5]

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