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Salesforce CRM

​Salesforce's products include several customer relationship management (CRM) technologies, including: Sales Cloud,[33] Service Cloud,[34] Marketing Cloud,[35] and Commerce Cloud and Platform.[35] Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.

Main services

Salesforce's main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training courses.[36]

Salesforce Platform

Salesforce Platform[37] (formerly known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application.[38][failed verification] These third-party applications are hosted on Salesforce.com's infrastructure.[39]

Force.com applications are built using declarative tools, backed by Lightning[further explanation needed] and Apex, a proprietary Java-like programming language for Force.com,[40] as well as Visualforce, a framework[41] including an XML[42] syntax typically used to generate HTML. The Force.com platform typically receives three complete releases a year.[43] As the platform is provided as a service to its developers, every single development instance also receives all these updates.

In 2015, a new framework for building user interfaces – Lightning Components – was introduced in beta.[44] Lightning components are built using the open-source Aura Framework[45] but with support for Apex as the server-side language instead of Aura's JavaScript dependency. This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.[46]

As of 2014, the Force.com platform has 1.5 million registered developers.[47]

Lightning Base Components is the component library built on top of Lightning Web Components.[48]

AppExchange

Launched in 2005, the Salesforce AppExchange is an online application marketplace that connects customers with third-party applications and consulting services.[49][50] As of 2021, the exchange has over 5,000 apps listed.[51][52]

Trailhead

Launched in 2014, Trailhead is a free online learning platform with courses focused on Salesforce technologies.[53][54][15]

Salesforce+

In August 2021, during the COVID-19 pandemic, Salesforce launched a streaming service titled Salesforce+[b]. The service features original content produced by the company involving its clients ranging from "days in the life" of smaller business owners to interviews with large companies' CEOs. Since 2022, Salesforce has also streamed its annual Dreamforce conference on Salesforce+.[55][56]

Discontinued

Desk.com logo

Desk.com Logo

Desk.com

Desk.com is a SaaS help desk and customer support product that was acquired by Salesforce for $50 million in 2011.[57] The product focused on connecting small businesses to their customers.[57][58]

In March 2018, Salesforce announced that Desk.com would be consolidated with other services into Service Cloud Essentials.[59]

Do.com

Do.com was a cloud-based task management system for small groups and businesses, introduced in 2011 and discontinued in 2014.[60][61][62]

​Hampshire (/ˈhæmpʃər/, /-ʃɪər/ (listen); abbreviated to Hants)[a] is a county in South East England on the coast of the English Channel, bordering Dorset to the south-west, Wiltshire to the north-west, Berkshire to the north, Surrey to the north-east and West Sussex to the south east. The county town is Winchester, but the county is named after Southampton. Its two largest cities are Southampton and Portsmouth which are administered separately as unitary authorities; the rest of the county is governed by a combination of the Hampshire County Council and non-metropolitan district councils.

First settled about 14,000 years ago, Hampshire's recorded history dates to Roman Britain, when its chief town was Winchester, then known as Venta Belgarum. The county was recorded in the 11th century Domesday Book, divided into 44 hundreds. From the 12th century, the ports grew in importance, fuelled by trade with the continent, wool and cloth manufacture, fishing and large shipbuilding industries. By the 16th century, the population of Southampton had outstripped that of Winchester. By the mid-19th century, the population was 219,210, double that at the beginning of the century, in more than 86,000 dwellings. Agriculture was the principal industry and 10 per cent of the county was still forest. Hampshire played a crucial military role in both World Wars. The borders of the ceremonial county were created by the Local Government Act 1972 (enacted 1974). Historically part of Hampshire, the Isle of Wight was made a separate ceremonial county and the towns of Bournemouth and Christchurch were administered as part of the ceremonial county of Dorset.

The geography of the county is varied, with upland rising to 286 m (938 ft) and mostly south-flowing rivers. There are areas of downland and marsh, and two national parks: the New Forest and part of the South Downs, which together cover 45 per cent of Hampshire.

Hampshire is one of the most affluent counties in the country, with an unemployment rate lower than the national average. Its economy mainly derives from major companies, maritime, agriculture and tourism. Tourist attractions include seaside resorts, national parks, the National Motor Museum and the Southampton Boat Show. The county is known as the home of writers Jane Austen and Charles Dickens. Hampshire is also the childhood home of Florence Nightingale and the birthplace of engineer Isambard Kingdom Brunel.

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