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Salesforce CRM

​Salesforce's products include several customer relationship management (CRM) technologies, including: Sales Cloud,[33] Service Cloud,[34] Marketing Cloud,[35] and Commerce Cloud and Platform.[35] Additional technologies include Slack, MuleSoft, Tableau Analytics, and Trailhead.

Main services

Salesforce's main technologies are tools for customer management. Other products enable customers to create apps, integrate data from other systems, visualize data, and offer training courses.[36]

Salesforce Platform

Salesforce Platform[37] (formerly known as Force.com) is a platform as a service (PaaS) that allows developers to create add-on applications that integrate into the main Salesforce.com application.[38][failed verification] These third-party applications are hosted on Salesforce.com's infrastructure.[39]

Force.com applications are built using declarative tools, backed by Lightning[further explanation needed] and Apex, a proprietary Java-like programming language for Force.com,[40] as well as Visualforce, a framework[41] including an XML[42] syntax typically used to generate HTML. The Force.com platform typically receives three complete releases a year.[43] As the platform is provided as a service to its developers, every single development instance also receives all these updates.

In 2015, a new framework for building user interfaces – Lightning Components – was introduced in beta.[44] Lightning components are built using the open-source Aura Framework[45] but with support for Apex as the server-side language instead of Aura's JavaScript dependency. This has been described as an alternative to, not necessarily a replacement for, Visualforce pages.[46]

As of 2014, the Force.com platform has 1.5 million registered developers.[47]

Lightning Base Components is the component library built on top of Lightning Web Components.[48]

AppExchange

Launched in 2005, the Salesforce AppExchange is an online application marketplace that connects customers with third-party applications and consulting services.[49][50] As of 2021, the exchange has over 5,000 apps listed.[51][52]

Trailhead

Launched in 2014, Trailhead is a free online learning platform with courses focused on Salesforce technologies.[53][54][15]

Salesforce+

In August 2021, during the COVID-19 pandemic, Salesforce launched a streaming service titled Salesforce+[b]. The service features original content produced by the company involving its clients ranging from "days in the life" of smaller business owners to interviews with large companies' CEOs. Since 2022, Salesforce has also streamed its annual Dreamforce conference on Salesforce+.[55][56]

Discontinued

Desk.com logo

Desk.com Logo

Desk.com

Desk.com is a SaaS help desk and customer support product that was acquired by Salesforce for $50 million in 2011.[57] The product focused on connecting small businesses to their customers.[57][58]

In March 2018, Salesforce announced that Desk.com would be consolidated with other services into Service Cloud Essentials.[59]

Do.com

Do.com was a cloud-based task management system for small groups and businesses, introduced in 2011 and discontinued in 2014.[60][61][62]

South West Englandis one of nine officialregions of England. It consists of the counties ofBristol,Cornwall(including theIsles of Scilly),Dorset,Devon,Gloucestershire,SomersetandWiltshire. Large cities and towns in the region includeBristol,Bournemouth,Cheltenham,Exeter,Gloucester,PlymouthandSwindon. It is geographically the largest of the nine regions of England covering 9,200 square miles (23,800 km2),[1]but the third least-populous, with approximately five million residents.

The region includes theWest Countryand much of the ancient kingdom ofWessex. It includes two entirenational parks,DartmoorandExmoor(a small part of theNew Forestis also within the region); and fourWorld Heritage Sites:Stonehenge, theCornwall and West Devon Mining Landscape, theJurassic Coastand theCity of Bath. The northern part of Gloucestershire, nearChipping Campden, is as close to the Scottish border as it is to the tip of Cornwall.[2]The region has by far the longest coastline of any English region.

The region is at thefirst levelofNUTSforEurostatpurposes. Key data and facts about the region are produced by theSouth West Observatory. Following the abolition of theSouth West Regional AssemblyandGovernment Office, local government coordination across the region is now undertaken bySouth West Councils.

The region is known for its richfolklore, including the legend ofKing ArthurandGlastonbury Tor, as well as its traditions and customs. Cornwall has its own language,Cornish, and some regard it as aCeltic nation. The South West is known forCheddar cheese, which originated in theSomersetvillage ofCheddar; Devoncream teas,crabs,Cornish pasties, andcider. It is home to theEden Project,Aardman Animations, theGlastonbury Festival, theBristol International Balloon Fiesta,trip hopmusic and Cornwall'ssurfingbeaches. The region has also been home to some of Britain's most renowned writers, includingDaphne du Maurier,Agatha ChristieandEnid Blyton, all of whom set many of their works here, and the South West is also the location ofThomas Hardy's Wessex, the setting for many of his best-known novels.

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