Customer Service Supervisor - Hybrid/Remote

Location Colchester
Discipline: Office & Commercial Support
Job type: Permanent - Full Time
Salary: £up to £27,500
Contact name: Craig Gorman

Published: 8 days ago

​Customer Service Supervisor

Hybrid/Remote - Salary 27,500 per annum, plus company bonus, 22 days holiday + bank holiday.

About the Client: one of the UK's most established full fibre broadband & telecoms companies

Key Benefits: private medical cover, bonus scheme, plus a range of other great benefits including Perkbox Medical, giving you 24/7 access to a doctor

We are working alongside a well-established full fibre broadband company, who have been operating for 20 years, bringing next-level broadband to rural areas of East Anglia and the East of England.

They’re currently recruiting for a Customer Service Supervisor, within the customer care team to be the ‘voice’ of County Broadband

…… and they’re currently on a mission to bring future ready, Hyper fast, Full- Fibre broadband to rural communities across Essex, Cambridgeshire and East Anglia!

So, an amazing opportunity to become a Customer Service Supervisor and deliver an outstanding customer experience, with one of the fastest-growing companies in the UK telecoms space with huge earnings potential!

They always look for top talent and you will therefore work with the best.

Does this sound like you?

  • Full UK Driving License

  • Minimum of 2 experience in a call centre environment

  • Excellent interpersonal communication skills

  • Strong sense of empathy when dealing with customers • Commercial appreciation of company objectives

  • Can work independently with minimal supervision

  • Previous experience of working in a customer focused environment

What you’ll be doing day-to-day!

  • Providing quality support by being engaging, friendly and confident to help us deliver a first-class end user experience for our customer

  • Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts

  • Work with our customer connections department to help support a smooth customer journey

  • Respond to enquiries by phone, email and through the support ticket system

  • Record all information accurately against the customer record

  • Update and maintain support tickets with all relevant information

  • Process orders

  • Book appointments for installations and service calls

  • Update and maintain the engineering calendar

  • Refer to engineering and installation notes for specific support cases.

What ’s on offer for the Customer Service Supervisor?

  • Basic Salary of up to £27500

  • 22 Days holiday plus bank holidays, increases with service

  • Private medical cover

  • Company bonus scheme

  • Enhanced maternity, paternity, and sick pay

  • Access to Perkbox

  • Access to Perkbox Medical, giving you 24/7 access to a doctor

  • Eye care vouchers

  • Pension

  • Regular company events

….. and the opportunity to work for an established broadband company with a continued growth plan.

This Customer Service Supervisor vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency.

RecruitME is committed to equal opportunity and diversity and embraces applications from all sections of society, regardless of sexual orientation, race, age, gender identity, sex, disability, marital status, religion, or belief.

RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to work alongside veterans and ex-servicemen and women.