Customer Service Supervisor
Hybrid/Remote - Salary 27,500 per annum, plus company bonus, 22 days holiday + bank holiday.
About the Client: one of the UK's most established full fibre broadband & telecoms companies
Key Benefits: private medical cover, bonus scheme, plus a range of other great benefits including Perkbox Medical, giving you 24/7 access to a doctor
We are working alongside a well-established full fibre broadband company, who have been operating for 20 years, bringing next-level broadband to rural areas of East Anglia and the East of England.
They’re currently recruiting for a Customer Service Supervisor, within the customer care team to be the ‘voice’ of County Broadband
…… and they’re currently on a mission to bring future ready, Hyper fast, Full- Fibre broadband to rural communities across Essex, Cambridgeshire and East Anglia!
So, an amazing opportunity to become a Customer Service Supervisor and deliver an outstanding customer experience, with one of the fastest-growing companies in the UK telecoms space with huge earnings potential!
They always look for top talent and you will therefore work with the best.
Does this sound like you?
Full UK Driving License
Minimum of 2 experience in a call centre environment
Excellent interpersonal communication skills
Strong sense of empathy when dealing with customers • Commercial appreciation of company objectives
Can work independently with minimal supervision
Previous experience of working in a customer focused environment
What you’ll be doing day-to-day!
Providing quality support by being engaging, friendly and confident to help us deliver a first-class end user experience for our customer
Work with our technical support team to help diagnose and resolve reported issues and to respond to network monitoring alerts
Work with our customer connections department to help support a smooth customer journey
Respond to enquiries by phone, email and through the support ticket system
Record all information accurately against the customer record
Update and maintain support tickets with all relevant information
Process orders
Book appointments for installations and service calls
Update and maintain the engineering calendar
Refer to engineering and installation notes for specific support cases.
What ’s on offer for the Customer Service Supervisor?
Basic Salary of up to £27500
22 Days holiday plus bank holidays, increases with service
Private medical cover
Company bonus scheme
Enhanced maternity, paternity, and sick pay
Access to Perkbox
Access to Perkbox Medical, giving you 24/7 access to a doctor
Eye care vouchers
Pension
Regular company events
….. and the opportunity to work for an established broadband company with a continued growth plan.
This Customer Service Supervisor vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency.
RecruitME is committed to equal opportunity and diversity and embraces applications from all sections of society, regardless of sexual orientation, race, age, gender identity, sex, disability, marital status, religion, or belief.
RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to work alongside veterans and ex-servicemen and women.
