Head of Network & Customer Operations - Hybrid

Location East Midlands
Discipline: Executive Search, IT & Communications
Job type: Permanent - Full Time
Salary: £Competitive salary + bonus + employee equity plan
Published: 3 days ago
​Hybrid working – Competitive salary + bonus + employee equity plan

We are working in partnership with a company who are investing over £1bn in their network and next-generation technology.

They’re building a world class, full-fibre broadband network to serve residential customers and businesses in the UK.

They now have a great opportunity for the key role of Head of Network and Customer Operations.

Reporting into the Director of Operations, you will be responsible for the day-to-day running of customer network operations including line management of the departmental heads.

The Head of Network and Customer Operations will manage the operational teams, allowing my client to optimize how they deliver their solutions to customers.

My client’s founders are all highly successful British entrepreneurs with significant expertise in large infrastructure projects. The Board is made up of senior British, European and US Directors.

In short, my client is a British-owned, highly diverse employer packed with the best of British talent.

Their growth trajectory is aggressively ambitious, bold and exciting and so exciting times lie ahead for their employees.

The Head of Network and Customer Operations will be responsible for monitoring and performance management of the company’s networks and identify and implement process improvements ensuring they are accurately documented.

You will ensure customers as well as the customer operations team optimise the user experience and measure customer satisfaction.

The Head of Network and Customer Operations will work closely with the R&D team to ensure successful product launches and upgrades as well as report back on improvement opportunities.

We’re looking for a network and customer operation professional with significant experience in telecommunications with knowledge of fibre network technologies and their deployment.

With strong leadership and mentoring skills, as well as experience of working with key internal and external stakeholders, you should also have significant experience of customer services.

Delivering exceptional levels of customer service is key to this role.

What’s on offer

With a competitive salary, the Head of Network and Customer Operations will also enjoy a generous company bonus plan, employee equity scheme (all staff who join are offered a share in the Company), health cash plan, gym and retail discounts, 25 days holiday + PH, amongst a range of benefits.

This vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency.

RecruitME is committed to equal opportunity and diversity and embraces applications from all sections of society, regardless of sexual orientation, race, age, gender identity, sex, disability, marital status, religion or belief.

RecruitME is also committed to work alongside veterans and ex-servicemen and women.