Front of House (FOH)
A Front of House (FOH) Manager is responsible for overseeing all customer-facing operations in a hospitality venue such as a restaurant, hotel, or event space. Their main goal is to ensure guests have a smooth, enjoyable experience from the moment they arrive until they leave. Key Responsibilities of a Front of House Manager 1. Guest Experience Greeting and interacting with guests to ensure satisfaction Handling reservations, seating, and waitlists Resolving customer complaints or concerns promptly and professionally 2. Staff Supervision Hiring, training, and managing front-of-house staff (hosts, servers, bartenders, etc.) Creating staff schedules and ensuring adequate coverage Monitoring staff performance and providing feedback 3. Operational Oversight Ensuring the dining area, bar, and reception are clean and well-presented Coordinating with the kitchen and back-of-house teams for smooth service Managing opening and closing procedures 4. Financial and Administrative Tasks Managing cash handling, POS systems, and daily reports Monitoring sales and service metrics Assisting with budgeting and cost control 5. Health & Safety Compliance Ensuring compliance with hygiene, health, and safety regulations Conducting regular checks and training staff on safety protocols
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