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Front of House (FOH) Manager

A Front of House (FOH) Manager is responsible for overseeing all customer-facing operations in a hospitality venue such as a restaurant, hotel, or event space. Their main goal is to ensure guests have a smooth, enjoyable experience from the moment they arrive until they leave.

Key Responsibilities of a Front of House Manager

1. Guest Experience

Greeting and interacting with guests to ensure satisfaction

Handling reservations, seating, and waitlists

Resolving customer complaints or concerns promptly and professionally

2. Staff Supervision

Hiring, training, and managing front-of-house staff (hosts, servers, bartenders, etc.)

Creating staff schedules and ensuring adequate coverage

Monitoring staff performance and providing feedback

3. Operational Oversight

Ensuring the dining area, bar, and reception are clean and well-presented

Coordinating with the kitchen and back-of-house teams for smooth service

Managing opening and closing procedures

4. Financial and Administrative Tasks

Managing cash handling, POS systems, and daily reports

Monitoring sales and service metrics

Assisting with budgeting and cost control

5. Health & Safety Compliance

Ensuring compliance with hygiene, health, and safety regulations

Conducting regular checks and training staff on safety protocols​