Customer Service Advisor

Location Lincolnshire
Discipline: Office & Commercial Support
Job type: Permanent
Salary: £20000
Published: 4 months ago
Remote working – from £20,000 + up to 5% annual bonus

We are working exclusively for a company whose plans will boost the UK’s competitive position in the European digital market by in their network and next-generation technology.

They are currently growing their Customer Service Team and have some exciting customer service opportunities in an environment that tackles customer services in quite a different way!

It is a role where your opportunity to learn new technology and progress your career are massive!

They’re investing over £1bn in their network and next-generation technology, disrupting Britain’s outdated telecoms industry and fundamentally think differently.

The Company is incredibly creative and innovative and as such, it is partly owned by all its employees, who are offered a share in the business when they join.

My client is a British-owned, highly diverse employer committed to social, environmental and sustainability priorities and is packed with the best of British expertise.

Their growth trajectory is aggressively ambitious, bold and exciting and so exciting times lie ahead for their employees.

This is a great opportunity to be part of an organisation that thrives on delivering world-class service to our customers through simple intelligent processes and technologies.

If you are looking for an opportunity to deliver exceptional, genuine, caring informative customer service to customers across the UK then this is the perfect opportunity for you.

What will you be doing?

As part of the customer service team, Customer Service Advisors will deliver an exceptional customer experience through Telephony, Live Chat and emails channels, using state-of-the-art systems and tools to deliver a seamless, timely and effortless experience to our customers.

Day-to-day duties include:

  • Delivering a polite and professional customer experience that spans phone, email, and live chat channels

  • Handle a range of incoming queries from customers, including account changes, billing issues, installations & first-line technical support seeing them through to resolution

  • Troubleshooting and diagnosing broadband issues from outages to WIFI improvements, working towards mitigating customer escalations

  • Investigating and identifying root causes of technical issues, working with limited information

  • Adapting a first-time resolution approach and escalating issues where a solution cannot be achieved.

We are looking for someone who:

  • Has excellent communication skills

  • Enjoys providing a top-tier customer experience and leaving every customer happy

  • Has a firm understanding of the basic principles behind how broadband connections are delivered to the home

  • Has some experience with troubleshooting and configuring a local network

What’s on offer?

  • Up to 5% annual bonus

  • 25 days annual leave, plus bank holidays

  • Employee–Equity Plan

  • Death in service 4x salary

  • Health cash plan – including access to GP, dental, physio and wellbeing services

  • Gym & retail discounts

  • Full-time or part-time working hours are available over various shift patterns, including weekends.

This Customer Service Advisor vacancy is being advertised on behalf of RecruitME which is acting as a recruitment agency.

RecruitME is committed to equal opportunity and diversity and embraces applications from all sections of society, regardless of sexual orientation, race, age, gender identity, sex, disability, marital status, religion, or belief.

RecruitME is a Gold Award holder and a signatory to the Armed Forces Covenant and is committed to working alongside veterans, ex-servicemen and women.