Job Title: Residential Liaison Officer
Location: Huntingdon
Salary: £30,000 pro rata + standard benefits
Contract: Full-time - until March 2026, with potential for permanent role
Are you a people-person who thrives on keeping customers informed and happy? We’re looking for a Resident Liaison Officer to act as the vital link between residents, project teams, and management during retrofit, decarbonisation, and energy efficiency projects. You’ll manage multiple properties, guide residents through upgrades like insulation, solar panels, air source heat pumps, and ventilation improvements, all while providing top-notch customer service.
Key Responsibilities
Serve as the main point of contact for residents, keeping them informed and reassured.
Conduct pre-start visits to explain works and answer resident questions.
Handle complaints and sensitive conversations with empathy and professionalism.
Organise resident meetings, open days, and progress updates.
Record feedback, manage access issues, and support vulnerable residents.
Assist with post-works surveys and handovers.
Who You Are
Experienced in Resident Liaison Officer roles, housing, construction, or retrofit projects.
Strong communicator with a customer-first mindset.
Organised, proactive, and confident managing multiple properties.
Competent with Microsoft Office and resident liaison tracking systems.
Comfortable working in occupied social housing environments.
Holds a valid UK driving licence.
Desirable Skills & Qualifications
Customer service or housing-related training.
Knowledge of PAS 2035, retrofit standards, and decarbonisation frameworks.
DBS clearance.
What’s in it for you?
Work on impactful energy efficiency, retrofit, and social housing projects.
Opportunities for professional development, training, and career progression.
Contribute to projects that make a real difference for residents and communities.
Friendly, supportive, and professional working environment.
What’s On Offer
£30,000 pro rata + benefits
Fixed-term contract with potential for permanent role
Valuable experience in residential property management
Apply Today
If you’re ready to bring empathy, organisation, and energy to a dynamic role, we want to hear from you. Send your CV and a brief cover letter outlining your experience.
