Jobs

Site Services

​What does a Site Services Manager do?

As a service manager, you will oversee all services to ensure that business needs are being met. You are responsible for the overall accountability of a company's business requirements. You will supervise customer service Associate's as well as being able to provide assistance to customers. A service manager is responsible for profit and employee retention. Being a service manager, you play an essential role in customer relations by providing efficient problem-solving and building lasting relationships.

You work for all kinds of companies in many different industries as a service manager. Building lasting relationships with customers is a large part of your job. You must have excellent communication skills, as well as being a strong leader. A service manager often leads a team of many service Associate's, so you need to have exceptional interpersonal skills. Some companies require a four-year degree in business, however, experience in the service industry is taken into consideration.

What responsibilities are common for Site Services Manager jobs?

Maintain a positive attitude while leading a team of 12 or more service Associate's in an efficient and productive manner

Anticipate service associate needs using proper leadership techniques and proven problem-solving methods

Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry

Manage all external service providers and review yearly contracts as needed to be able to maximize profitability

Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions

Understand how to make changes to the company knowledge base to anticipate the needs of your team

Develop a standard operating procedure handbook and a marketable service catalog for customers

Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes