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Field Service

​Field service refers to work conducted at a customer site where products are installed. It involves managing the installation, maintenance, or repair of hardware or equipment installed “in the field”.

In general, field service is performed on-site rather than at the company's own location.

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Field services refers to any work conducted at a customer site where your products are installed. For example, in the enterprise IT, industrial equipment, and healthcare technology industries, field services involves managing the installation, maintenance, or repair of hardware or equipment installed “in the field”.

If you have products installed on a customer premise, field service organizations can play new and exciting roles in the success of your company. In this post, I’m going to share the basics of field services, including the types of services offered, the challenges impacting these organizations, and provide recommendations and resources for solving those challenges.