Customer Service Advisor - South Lincolnshire

Location Peterborough
Discipline: Office & Commercial Support
Job type: Permanent
Salary: £19000 to £21000
Published: about 1 month ago
Remote working – from £20,000 + up to 5% annual bonus

Whilst the role is home based, applicants must live in or be close to areas where my client operates so that you have local knowledge, specifically either Diss, Thetford, Downham Market, Kings Lynn or the Peterborough area (Market Deeping, Bourne, Stamford, Spalding etc).

We are currently working with one of the most rapidly expanding Telecommunications companies in the UK.

They are looking for a Customer Service Advisor to join their ever-growing customer service team.

This is a great opportunity to be part of an organisation that thrives on delivering world-class service to our customers through simple intelligent processes and technologies.

If you are looking for an opportunity to deliver exceptional, genuine, and caring informative customer service to customers across the UK then this is the perfect opportunity for you.

What will you be doing?

As part of the customer service team, you will deliver an exceptional customer experience through Telephony, Live Chat and emails channels, using state-of-the-art systems and tools to deliver a seamless, timely and effortless experience to our customers.

Day to day duties include:

  • Delivering a polite and professional customer experience that spans phone, email, and live chat channels

  • Prioritising and resolving customer tickets/cases within the defined SLAs, KPIs and improving our NPS performance measures

  • Handle a range of incoming queries from customers, including account changes, billing issues, installations & first-line technical support; seeing them through to resolution

  • Troubleshooting and diagnosing broadband issues from outages to WIFI improvements, working towards mitigating customer escalations

  • Investigating and identifying root causes of technical issues, working with limited information

  • Adapting a first-time resolution approach and escalating issues where a solution cannot be achieved.

We are looking for someone who:

  • Has excellent communication skills

  • Ideally has some experience in a contact centre environment

  • Has an interest in utilising logic and technical aptitude to solve problems

  • Enjoys providing a top-tier customer experience and leaving every customer happy

  • Has a firm understanding of the basic principles behind how broadband connections are delivered to the home

  • Has some experience with troubleshooting and configuring a local network

What’s on offer?

  • Up to 5% annual bonus

  • 25 days annual leave, plus bank holidays

  • Employee – Equity Plan

  • Death in service 4x salary

  • Health cash plan – including access to GP, dental, physio and wellbeing services

  • Gym & retail discounts

  • Full-time or part-time working hours are available over various shift patterns, including weekends.​

This Customer Service Advisor vacancy is being advertised on behalf of RecruitME who are acting as a recruitment agency.

RecruitME is committed to equal opportunity and diversity and embraces applications from all sections of society, regardless of sexual orientation, race, age, gender identity, sex, disability, marital status, religion, or belief.

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