Field Services Delivery Manager – West Midlands (Field-Based)
Salary: £45,992.14 + Quarterly Bonus
Hours: 40 hours per week + on-call rota
An established national energy services organisation is seeking an experienced Field Services Delivery Manager to lead a high-performing engineering team across the West Midlands.
This is a senior, field-based leadership role with real operational impact. You will be responsible for driving performance, safety, quality and customer satisfaction across a team of around 15 field engineers, ensuring delivery against key contractual KPIs and service level agreements.
This is an ideal opportunity for a technically strong leader who enjoys being visible in the field, coaching engineers side-by-side, and playing a hands-on role in operational delivery.
The Role
As Field Services Delivery Manager, you will:
Lead and manage a team of field engineers, ensuring consistent delivery of installation and service targets
Spend the majority of your time in the field providing coaching, performance management and technical support
Drive improvements in productivity, quality, safety and customer satisfaction
Ensure full compliance with health, safety and environmental standards
Monitor engineer performance using audits, KPIs and compliance data
Support onboarding, training and ongoing development of new and existing engineers
Manage timesheets, attendance and performance reviews
Support investigation of incidents and customer complaints
Work closely with internal teams including Compliance, HR and Performance Managers
Participate in on-call and, in exceptional circumstances, support field delivery directly
What We’re Looking For
We’re looking to speak with candidates who bring:
Proven experience in a supervisory or field management role
Strong coaching and leadership capability
A background in utilities or smart metering
Dual Fuel Meter Engineer qualification
Excellent knowledge of health & safety and operational compliance
Strong communication and stakeholder management skills
A hands-on, field-focused leadership style
Full UK driving licence
What’s On Offer
This role offers a strong package and long-term career opportunity, including:
Salary of £45,992.14
Quarterly performance bonus
25 days holiday plus bank holidays (rising to 30 with service)
4% employer pension (increasing to 5%)
Life assurance (4x salary)
Employee Participation Plan
Enhanced sick pay and family leave
Cycle to work scheme
Employee Assistance Programme and digital GP access
Healthcare cashback scheme
Structured learning & development and management training
